We value your business and are committed to ensuring that you have a positive shopping experience with us. Our Refunds Policy is designed to provide clear guidelines on how refunds are processed for all purchases.

You are eligible for a refund if you meet any of the following conditions:

• You received a defective or damaged kitchenware item
• You received the wrong product
• You’re unsatisfied with the product’s quality or performance
• You have changed your mind, in which case you must return the item within 14 days of receipt

In order to initiate a refund, please contact our customer support team within 14 days of receiving your order.

Return Process
If your item is eligible for a refund, we will guide you through the return process. In most cases, we may ask you to return the product in its original packaging. Return shipping costs will be covered by us for defective, damaged, or incorrect items however in the instance that you have changed your mind, you will be responsible for the return shipping costs.

Refund Options
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. You may be eligible for one of the following options:

• A full refund to your original payment method
• A replacement product at no additional cost
• Store credit that can be used for future purchases

Refund Timeframe
The time it takes for your refund to be processed may vary depending on your payment method and location. Generally, refunds are processed within 5-10 working days after we receive the returned item.

Non-Refundable Items
Some items are non-refundable, including:

• Products damaged due to misuse or negligence
• Items without their original packaging or in a condition that prevents resalable

Customer Support
If you have any questions or need assistance regarding our refunds policy or the refund process, please don’t hesitate to contact our dedicated customer support team.

Changes to Policy
We reserve the right to update or modify this refunds policy at any time. Any changes will be communicated through our website.

Thank you for choosing us for your kitchen needs!